Business Process Re-engineering

When Do You Need BPR?

You know your organization is falling into chaos when processes no longer serve the function you designed them for and your organization is fraught with cumbersome processes, ill-suited technology, miscommunication, fragmentation of data, decrease in service value, and poor integration. A dark cloud of financial drain looms ominously overhead. What does that mean? What do you do in a situation like this? Do you give up and embrace failure?

When companies as big as Ford and Hallmark hit business process based roadblocks, they chose to revamp and radically reconstruct their business processes with a user-friendly and customer-centric strategy. That’s called Business Process Reengineering (BPR), and it might be just the fix your company needs.

Why do you need BPR?

BPR isn’t just a complicated buzz word in the business world. The aim is to redesign business processes starting from scratch, developing new ways to add value by emphasizing customer needs and removing redundancy and counterproductive practices.

Companies use Business Process Reengineering to:

1. Reduce costs,
2. Reduce cycle times
3. Improve quality.

How do you use BPR?

“Don’t automate, obliterate!”

Michael Hammer, BPR Pioneer in the Harvard Business Review

One of the myths of BPR is to start from a clean slate and use nothing of the old. That might not be the most financially lucrative option. To reduce the financial impact of an overhaul, it would be a better idea to use a more modular approach, looking at different departments and their processes one at a time.

Using this strategy, the roadmap to BPR should look like this:

• Examine your current processes and identify the ones that no longer function in the way you need them to.
• Create a team at a grassroots level to determine the problematic areas.
• Look into current process documents and identify KPIs.
• Create a current process map.
• Draft a new process map and SOP. Utilize technology to support processes. Remember that technology is a tool, not the goal of reengineering.
• Use a Change Management Model to ensure the processes and technology are adopted with minimal resistance.
• Ensure an agile process and deploy and test your prototype.

Improve or Remodel, Tadafur Will Guide You

Business Process Re-engineering is a fundamental activity an organization needs to achieve dramatic improvement in productivity, quality, customer satisfaction, and business performance. We support our clients to document, understand, and improve or revamp their business processes to deliver higher value to all stakeholders.

To get started on your Reengineering journey, contact our experts today.