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Service Modernization

Service Modernization

The tranformation of government services into efficient, cost-effective, customer-oriented and accessible services over a variety of channels lies at the heart of e-Government based reforms. In order to be successful in public service transformation, federal and local governments need to follow a rigorous and holistic approach. A variety of factors and complex relationships are to be considered such as:

Strategic orientation and political impact
Costs, benefits and ROIs
Current and future Sophistication level of services
Variety of delivery channels
Process design and process knowledge
Laws & Regulations
Politics, organizational culture and resistance to change
We know well the challenges of public service modernization and we can help you overcome them by following proven methodologies and practices and by using effective solutions.