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This course introduces public officials, IT specialists ,and students in general to the field of e-Government. It starts by creating the link between Public Administration and ICT while highlighting the transformative impact of IT in the last two decades.

The scope of e-Government is large, interlinked and has multiple value dimensions. The development of good e-Government strategies should be rooted in the institutional, cultural, political and structural context of a given government. Successful e-Government strategies are not about importing technologies and trends from leading nations. However, they carefully link existing technologies and best practices with urgent needs and priorities of the local environment. This course teaches participants how to create e-Government strategies that suit their environments, as well as design and manage their implementation successfully. It communicates the mandatory components of an e-Government program and introduces toolkits and practices that help govern those programs.

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  • Executives, Directors and managers in the public administration
  • e-Government strategists
  • e-Government project and program managers
  • Graduate and research students in Management, Public Administration, Information Technology and e-Government

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Session 1

  • Understanding our environment
  1. The cultural context
  2. The institutional context
  3. The political context
  4. The technology environment
  • Strategy Development
  1. Requirement analysis
  2. Identification of strategic themes
  3. Setting a balanced set of strategic goals
  4. Development of a detailed strategy
  5. Implementation and governance

Session 2

  • An e-Government Strategy Framework – ERUI
  • Environment
  1. E-Laws and constitution
  2. Information security and citizen privacy
  3. Public awareness
  4. E-Literacy and digital divide
  • Readiness
  1. E-Government technology
  2. IT infrastructure
  3. Data centers and administrative networks
  4. Employee skills and capabilities
  5. Towards a service oriented architecture
  6. The value of IT
  7. Information Security
  8. Technology trends
  • Usage
  1. The one-Sop-Shop
  2. eServices
  3. Multi-channel delivery
  4. e-Participation and Open Data Government
  • Impact
  1. The ROI of e-Government
  2. Impact measurement and value tracking

Session 3

  • Strategic Management of e-Government
  1. Strategy as a Plan vs. Strategy as a Pattern
  2. Emerging Strategies
  3. Making operational decisions with strategic impact
  4. Coping with the rapid technology change
  5. Coping with resistance to e-Gov based transformations
  6. Coping with internal and intra-agency politics
  • Case studies and international examples

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After completing the course the trainees will be able to :

  • learn how to develop successful e-Government strategies
  • assess the suitability of given e-Government strategies to their specific context
  • learn international frameworks for e-Government strategy development
  • know key components of balanced e-Government programs
  • Learn techniques and tools that support the governance and management of e-Government programs

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Start Dates Duration Location
25/06/201326/06/2013 2 days Istanbul