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Government e-Services can be viewed as the major tangible output of e-Government initiatives and investments. The whole infrastructure, systems, security mechanisms, processes keep transparent to the end user. Customers judge the e-Government offer by his experience with the eServices he needs and uses. Hence, user acceptance depends heavily on the availability, accessibility and performance of government eServices. This course introduces the participants to the fundamental concepts of SOA and Service Oriented Governments. Furthermore, it elaborates on key components of a solid eService governance framework that can guarantee high eService performance and hence an excellent return on investments in e-Government initiatives.

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Session 1

  • Fundamentals of SOA
    • Strategic goals
    • fundamental concepts
    • Service-oriented design paradigm
    • SOA project delivery
    • Service-oriented analysis, design and modeling
    • Webservices & Enterprise Service Bus
    • Cloud computing, service grids, service virtualization
  • SOA Design and Architecture
    • Common and specialized service layers
    • Distinguishing characteristics of the SOA model
    • Complex service composition design
    • The eight design principles
    • “Contract First” Design, Standardized Service Contracts, and Uniform Contracts
    • Service Loose Coupling and Coupling Types, Service Abstraction and Information Hiding
    • Service Autonomy, Performance, Availability, and Legacy Application Encapsulation
    • SOA design patterns

Session 2

  • From counter services to eServices
  • Types of eServices
  • Economic, social and environmental benefits of eServices
  • Interoperabiity of eServices
  • Integration of eServices and multi-channel delivery
  • The user experience
  • eService Governance
    • Defining eService Governance
    • Understanding eService Governance Programs, Models, and Controls
    • Authoring eService Governance Precepts, Policies, and Regulations
  • Developing an eService Governance Framework
    • Identifying and Defining Organizational Roles in Relation to eService Governance Tasks
    • Defining eService Governance Processes
    • Establishing an eService Governance Program
    • Service Policy Governance

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Participants attending this course will:

  • learn fundamental concepts of SOA
  • appreciate the benefits of high performance eServices
  • understand the challenges of eService delivery over multiple channels
  • Learn how to create a solid governance framework for government eServices

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