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This course introduces the notion of shared systems and services to participants. It will showcase the big value of shared systems and services in reducing costs extensively and ensuring compliance to law. The course will present the various types of shared systems and the growing need for them in the public administration. Furthermore, the course addresses key challenges and problems that might occur by centralizing systems and services across all government entities. The course will take the participants along the stages of building shared systems and models of institutionalizing shared services, inspire them to discover potential problems in each stage and discuss meaningful solutions.

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  • e-Government Staff
  • IT managers and specialists in the public administration
  • Service managers and division directors in the public administration
  • Managers of support services in the public administration such as HR & procurement

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  • What are shared systems?
  • What are shared services?
  • The need for shared government systems and services
  • Risks and drawbacks of shared government systems and services
  • Shared government systems & Services
    • Government central portal
    • Government CRM
    • e-Procurement and govenrment ERP
    • Shared government network and datacenter
    • Emergency Center
  • Building shared government systems
    • Requirement assessment
    • Technology selection
    • Issues of extensibility and sustainability
    • The rapid technology change
    • User acceptance
    • Best practices and lessons learned
    • Building shared service centers
      • Mission of shared service centers
      • Structure of shared service centers
      • Cross-Entity integration
      • Public-Private partnerships
      • Best practices and lessons learned

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After completing this course, the participants will:

  • Be able to differentiate between different types of shared systems and services
  • Appreciate the value of shared systems and services and understand their value
  • Learn the lifecycle of shared systems and interesting models of shared services
  • Be able to oversee the development of shared government systems and institution of government shared services.

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