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This modules starts with a short introduction to the scope and benefits of e-Government, then it moves on to elaborate in detail on major challenges that face governments during the implementation of e-Government initiatives. The challenges in the way of e-Government projects are numerous, interrelated and complex. They are deeply connected with institutional settings, organizational culture, existing laws and legislations and last but not least the steady change of technologies. This course illuminates e-Government challenges exhaustively and clarifies their interrelationship. Furthermore, it introduces participants to best practices and solutions that proved to be successful in mastering and overcoming e-Government challenges. Finally, participants will be exposed to case studies and exercises where they can apply the techniques they have learned within this course.

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  • Executives and managers of e-Government projects and initiatives
  •  e-Government coordinators and liasons
  •  IT and non-IT staff in public administrations involved in e-Government related projects

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  • The Scope and Benefits of e-Government
  • Overcoming e-Government Challenges
    • Challenges in the way of e-Government
      •  Justification of investments
      • Power balance and authority matrix
      • Organizational politics and resistance
      • Change management
      • Vendor management
      • The Rapid Technology Change
      • Further challenges
    • Solutions and Best Practices
    • Case Studies and Practical Exercises
    • Round Discussion

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  • Raise awareness of paticipants to typical challenges in the way of e-Government based transformation
  • Understand in-depth the major challenges and their interrelationship
  • Understand the position of those who resist to the e-Government based change
  • Learn from success models and case studies how to overcome key challenges
  • Learn the benefits of supporting e-Government initiatives and and lower owns resistance to change

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