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Managing The e-Transformation: Foundations Of e-Government & Strategies For Change

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This course introduces public officials, IT specialists ,and students in general to the field of e-Government. It starts by creating the link between Public Administration and ICT while highlighting the transformative impact of IT in the last two decades. The course provides participants with a clear understanding of the overall scope of e-Government. It explains why e-Government is not only about IT, but it has legislative, technological, administrative, and political value dimensions and that careful consideration of all those dimensions is critical to the success of e-Government programs

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  • Executives, Directors and managers in the public administration
  • IT Staff in the public administration
  • Graduate and research students in Management, Public Administration,  Information Technology and e-Government

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Session 1

  • The mission of the Public Administration
  • Public administration reforms over history
  • The evolving role of IT
  • The relationship between ICT and competitiveness of countries
  • What is e-Government?
  • Drivers for e-Government
    • Economic Drivers
    • Political Drivers
    • Social Drivers

Session 2

  • eGovernment Success Factors
    • The role of top leadership
    • Stakeholder engagement
    • Funding e-Government projects
    • Public private partnership
    • Capacity building
    • Success stories from leading countries

Session 3

  • eGovernment challenges
    • Justification of investments
    • Organizational politics and resistance
    • Vendor management
    • The Rapid Technology Change
    • Further challenges

Session 4

  • Foundations of Change
    • Basic psychology of change
    • Methodologies of change management
    • How to deal with resistance?
    • Rules of engagement – Automatic reactions to broken realities

Session 5

  • Driving Change in the Public Administration
  • Emotional Drive and inspiration
  • Identification of e-Government champions and change agents
  • Feeding and enabling e-Government champions to drive change effectively

Session 6

  • Strategic Management of change
    • Perspectives on strategic management
    • Strategic Planning vs. Emerging Strategies
    • Strategy-as-Practice
    • Value-driven e-Transformation

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After completing this course the participants will be able to :

  • understand how e-Government can boost the productivity and performance of the public administration
  • explain how e-Government can bridge the gap between society and government, increase citizen trust and reduce corruption and  far reaching scope of e-government
  •  Learn about  the leading frameworks of e-government

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