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As societies and economies around the world are moving from the industrial age to the knowledge age, governments are compelled more than ever before to become knowledge based. This means that governments should be very efficient and effective in the acquisition, circulation and preservation of knowledge. The concept of knowledge goes beyond the information that can be stored in databases and documents that can be managed and accessed through dedicated systems. Of course those are important assets that form an important part of the administration’s knowledge. However includes also all the experience and knowledge that every public official has accumulated over the time. This course introduces the participants into the basic concepts of knowledge management and address the challenges of knowledge management in the public administration. Furthermore, it goes on the details of the knowledge lifecycle and identifies tools and best practices to capture knowledge, circulate it and preserve it efficiently and effectively.

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  • Knowledge Management officer and managers
  • Strategy staff in the public administration
  • IT staff in the public administration
  • HR managers
  • Public officials interested in tools and techniques of Knowledge Management in the public administration

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  • Introduction to Knowledge Management
  • From the industrial age to the knowledge age
    • From industrial societies to knowledge societies
    • From industrial economies to knowledge economies
    • The need for a knowledge government
  • Knowledge Management in the Public Sector
    • The knowledge lifecycle
    • Circulating and preserving knowledge in the public administration
    • Documents as knowledge assests
    • Management of administration documents
  • Challenges of knowledge management in the public administration
  • Tools and best practices for efficient knowledge management

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Participants attending this meeting will:

  • understand the fundamental concepts of knowledge management
  • understand major challenges of knowledge managemnt in the public adminstration
  • learn techniques and tools for knowledge management
  • learn how to apply knowledge management in government authorities
  • learn how to use knowledge management tools efficiently

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