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The true value of e-Government doesn’t come from top notch infrastructure, technologies and systems. The impact of e-Government initiatives can be measured by the value it delivers to the society and the performance boost it gives to the government. Many countries worldwide have invested massively in modern technologies and trends without achieving the expected impact and benefits. This course raises the awareness of participants to the importance of tracking, monitoring and ensuring the impact of e-Government initiatives at the society, business and government levels. It helps them to link initiatives with value and impact and to understand that e-Government initiatives only make sense if they generate a clear and measurable added value over the long run. Furthermore, this course introduces the participants to techniques of institutionalizing impact measurement and value capture across all e-Government initiatives over the long run. Finally, the participants will get practical hands on analytics tools and apply performance measurement techniques.

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  • e-Government project and program managers
  • Executives, Directors and managers in the public administration
  • Graduate and research students in Management, Public Administration,  Information Technology and e-Government

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Session 1

  • History and scope of e-Government
  • The Objectives of e-Government
  • The Transformative Impact of e-Government initiatives
  • The Gap between Expected and Practical Impact
  • Case Studies and Facts
  • Measuring the impact of e-Government initiatives
  1. The importance of impact measurement
  2. Techniques for impact measurement
  3. Challenges of impact measurement

Session 2

  • Impact and Benefits of Key Initiatives
  1. The Government CRM
  2. Government Online Services
  3. Participative Governance
  4. Open Government
  • Application of Value and Impact Measurement Techniques

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Once this course is completed, the trainees will :

  • Appreciate the true value of government
  • Get to know e-Government initiatives and what they offer to society
  • Become fully aware of the importance of tracking the impact of e-government initiatives
  • Learn how to monitor and measure the impact of different types of e-Government initiatives

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