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Information and communication technologies have moved from being a supportive tool to the everyday activities of the public administration to a transforming paradigm of structures, processes and the culture of the public administration. e-Government comes with lot of change. If this change is not managed adequately, it will get easily stuck in hierarchies, bureaucracies and organizational politics. This course creates the necessary awareness of the importance of e-Government, its challenges and benefits. It motivates public officials to develop a positive stance towards the e-Government based transformation. The course inspires the leaders of e-Government initiatives and strategies to use various communication techniques to engage all relevant stakeholders successfully and create the necessary synergies to realize fundamental change and excellent results. Participants will apply the advanced methodology of Color Brain to understand the motives and drivers of individuals and stakeholders and build an environment and culture that facilitate the success of e-Government initiatives.

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  • Strategists in the public administration and ministries
  • Leaders of e-Government initiatives
  • Project and program managers
  • Formulation of service transformation vision
  • Definition of key requirements
  • Inspiring story from Ron Bingham
  • Leaders of inter-organizational reform initiatives

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Session 1

  • Introduction of CM models, tools & collective definition of change vision
    • Leading Change Management Models: Lewin, Kotter, Dale Carnegie
    • Combining the CM Models, Maps of Change (wibas)
    • The Service Transformation Journey
    • Inspiring story from Ron Bingham

Session 2

  • Practice of change management techniques
    • Un-Freeze: Identify problems of the ‘as-is’ situation, Build a basis for communication
    • Building a business case for change (automation of a service)
    • Stakeholder analysis, ‘5 Whys’ – Approach to identify hidden reasons for resistance
    • Change: Emotional Intelligence, Communication & Handling critical situations
    • Application of communication techniques in a transformation project (Ex. Process Re-Engineering)
    • Refreeze: Don’t freeze unsolved problems, they become risk for the success of the change project.

Session 3

  • Acquiring Emotional Intelligence for change
    • Communicate4ever – “Know the difference between thinking and feeling” and “Stop trying to make others happy”
    • Communicate to analyse the root-cause of the problem “Summarize what’s been said to calm and clarify”
    • Support the Decision taking process by clear communication “Ask permission to check out anther’s assumption”
    • Lessons Learned
    • Panel discussion

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Participants who attend this training will be able to:

  • understand the human challenges of e-Government
  • understand the different motives and drivers of project members and stakeholders in e-Government initiatives
  • develop communication skills to cope with different types of personalities, resistance and politics
  • successfully overcome e-Government challenges related to the human factor

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